Healthcare Chief Experience Officers: One Goal, Different Blueprints

Give people the same challenge and they can each come up with different solutions. This is the case with an emerging executive role in healthcare, the Chief Experience Officer (CXO or, in some organizations, the Chief Patient Experience Officer). The challenge for those in the role is the enterprise’s broad mission: to provide extraordinary patient care. But with so expansive a goal and no true predecessors to learn from, CXOs find themselves – along…



Will Managed Care Leadership Need a New Mentality?

Thousands of jobs are being added to the healthcare sector each month. That’s good news for the economy and the future of healthcare, but the job influx and reasons behind it have created industry-wide challenges—or opportunities, depending on your perspective.

This is especially true in the managed care arena, says Steve Kratz, senior partner and head of Witt/Kieffer’s Managed Care practice. Writing in August’s issue of Managed Care Outlook – “How Managed Care Leaders…



College and University Presidents: Bring on the Revolution

Where is academia headed and what are the implications for leadership? Many people are asking these questions and perhaps the most insightful answers will come from college and university presidents themselves. With that in mind, three Witt/Kieffer executive search consultants recently held confidential, one-on-one conversations with 14 sitting college and university presidents about the future of their industry.

Reinventing-Leadership-Higher-EducationThe discussions revealed trepidation that the “business model”…



Leadership Transitions: Handling a Search with a “Hand-Picked” Successor

Recently, Major League Baseball formed a committee to find a successor to current commissioner Bud Selig, who has been at his post 20 years. It appears, however, that Selig already has someone he’d like to see take his place—current MLB COO Rob Manfred. Not all of the league’s owners agree with Selig’s candidate of choice.

The situation piqued the interest of our CEO Charles W.B. Wardell, III…



Building a Foundation for Future Women Leaders

Witt/Kieffer is a strong believer in the need for greater representation of women in leadership positions, and we work with all our clients to provide candidate pools that include capable, proven female leaders. For this reason, we were proud to sponsor a recent “Women in Science” luncheon at Chicago’s Field Museum. The event was aimed at raising funds for female students in scientific fields.

“In almost all the searches we do, clients specifically request a…



Reimagining the Higher Education Presidential Search

By Lucy Leske, Managing Partner, Education Practice

The traditional model of selecting a new college or university president relies upon large, inclusive campus committees which represent a virtual Noah’s Ark of students, faculty, staff, and trustees. While these committees are devoted to their institution’s success, they are often unprepared to apply serious leadership evaluation tools and validate candidate strengths and weaknesses against the organization’s needs and priorities. As…