Healthcare Chief Experience Officers: One Goal, Different Blueprints

Give people the same challenge and they can each come up with different solutions. This is the case with an emerging executive role in healthcare, the Chief Experience Officer (CXO or, in some organizations, the Chief Patient Experience Officer). The challenge for those in the role is the enterprise’s broad mission: to provide extraordinary patient care. But with so expansive a goal and no true predecessors to learn from, CXOs find themselves – along with their organizations – developing…



Will Managed Care Leadership Need a New Mentality?

Thousands of jobs are being added to the healthcare sector each month. That’s good news for the economy and the future of healthcare, but the job influx and reasons behind it have created industry-wide challenges—or opportunities, depending on your perspective.

This is especially true in the managed care arena, says Steve Kratz, senior partner and head of Witt/Kieffer’s Managed Care practice. Writing in August’s issue of Managed Care Outlook – “How Managed Care Leaders Can Cope with Growth and…



Search Committee Best Practices: Navigating the 10 Stages of a Recruitment

By Michael R. Raddatz, Jr.

During a leadership recruitment, every search committee goes through a process of learning and growth. This is particularly true if the members of the committee don’t know each other well or haven’t had previous experience serving on such a committee. What follows is an overview of sequential stages that search committees can often experience as the recruiting process unfolds. Knowing this typical progression helps a committee to understand…



What Makes Catholic Healthcare Leadership Special

Witt/Kieffer Senior Partner Donna Padilla has worked with countless Catholic healthcare organizations to support their leadership needs. (And she and colleagues are on site in Chicago this week for the annual Catholic Health Assembly, learning more about these needs.) Catholic hospitals and providers are dealing with the same market reforms as other organizations, and yet their challenges and goals remain unique. In the interview below,

The Healthcare Chief Strategy Officer: A Future-Focused Executive

In healthcare, high-level strategy has traditionally been the domain of the CEO, with support from the board and outside consultants. That’s no longer true in many organizations, which are introducing the Chief Strategy Officer role to the C-suite as a means of best positioning for the future.

“Sound strategy begets survival” in healthcare today, say Rachel Polhemus Witt/Kieffer and Jim Gauss. Thus, “the…



For Healthcare CEOs, Times of Turmoil and Turnover

Healthcare CEO turnover is at an all-time high—20 percent in 2013, as compared to a historical average around 15 percent, according to the American College of Healthcare Executives (ACHE). This isn’t necessarily a bad thing, says Witt/Kieffer senior partner Donna Padilla, speaking recently to Deanna Pogorelc of MedCity News, but does suggest a general turmoil and transformation taking place across the industry.



Physicians in Healthcare IT Leadership: Trends and Career Suggestions

Physicians are curious by nature, driven to accumulate new and different knowledge even after they are established in their practices. For this reason many physicians are fascinated with information technology and find themselves gravitating towards careers that combine their passions for medicine and IT.

There is an increasing need within healthcare IT leadership for M.D.’s, notes

Search Committee Best Practices: Novel Ideas from North Dakota

By Paul Thomas, Senior Writer

The work of a search committee is by definition ad hoc, and ephemeral: a position needs filling, a committee is assembled, deliberation ensues, a candidate is selected and—fingers crossed it made the right hire—the committee disbands. There’s more to it than that, of course, but it’s a few-month process after which members return to their “real” jobs, perhaps never to work together so closely and intensely again.

This was my experience many years ago while serving…



The Chief Population Health Officer Joins the “C” Change in Healthcare

In healthcare it’s getting pretty crowded at the top, as more and more executive positions lay claim to full-fledged C-suite membership. In the past several years, the industry has seen roles such as the CFO, CIO, and chief legal officer achieve significantly elevated status amidst a climate of economic stress, focus…



For Long-term Care Leaders, Is There Life After Consolidation?

Like healthcare in general, the long-term care world is undergoing a wave of consolidation as organizations seek to share resources, cut costs, and generally manage the effects of sweeping reform. When consolidation happens, it often creates a dilemma of who will lead. The expanded system or network must turn to a seasoned CEO and other top executives who can oversee the integration of diverse organizations and set a strategic course in an ever-shifting marketplace.

“A more perplexing issue,” says Witt/Kieffer senior associate