Healthcare Chief Experience Officers: One Goal, Different Blueprints

Give people the same challenge and they can each come up with different solutions. This is the case with an emerging executive role in healthcare, the Chief Experience Officer (CXO or, in some organizations, the Chief Patient Experience Officer). The challenge for those in the role is the enterprise’s broad mission: to provide extraordinary patient care. But with so expansive a goal and no true predecessors to learn from, CXOs find themselves – along with their organizations – developing…



Will Managed Care Leadership Need a New Mentality?

Thousands of jobs are being added to the healthcare sector each month. That’s good news for the economy and the future of healthcare, but the job influx and reasons behind it have created industry-wide challenges—or opportunities, depending on your perspective.

This is especially true in the managed care arena, says Steve Kratz, senior partner and head of Witt/Kieffer’s Managed Care practice. Writing in August’s issue of Managed Care Outlook – “How Managed Care Leaders Can Cope with Growth and…



College and University Presidents: Bring on the Revolution

Where is academia headed and what are the implications for leadership? Many people are asking these questions and perhaps the most insightful answers will come from college and university presidents themselves. With that in mind, three Witt/Kieffer executive search consultants recently held confidential, one-on-one conversations with 14 sitting college and university presidents about the future of their industry.

Reinventing-Leadership-Higher-EducationThe discussions revealed trepidation that the “business model” of higher education today has…



Leadership Transitions: Handling a Search with a “Hand-Picked” Successor

Recently, Major League Baseball formed a committee to find a successor to current commissioner Bud Selig, who has been at his post 20 years. It appears, however, that Selig already has someone he’d like to see take his place—current MLB COO Rob Manfred. Not all of the league’s owners agree with Selig’s candidate of choice.

The situation piqued the interest of our CEO Charles W.B. Wardell, III in that it is reminiscent…



Reimagining the Higher Education Presidential Search

By Lucy Leske, Managing Partner, Education Practice

The traditional model of selecting a new college or university president relies upon large, inclusive campus committees which represent a virtual Noah’s Ark of students, faculty, staff, and trustees. While these committees are devoted to their institution’s success, they are often unprepared to apply serious leadership evaluation tools and validate candidate strengths and weaknesses against the organization’s needs and priorities. As such, decisions on whether or…



Search Committee Best Practices: Navigating the 10 Stages of a Recruitment

By Michael R. Raddatz, Jr.

During a leadership recruitment, every search committee goes through a process of learning and growth. This is particularly true if the members of the committee don’t know each other well or haven’t had previous experience serving on such a committee. What follows is an overview of sequential stages that search committees can often experience as the recruiting process unfolds. Knowing this typical progression helps a committee to understand…



What Makes Catholic Healthcare Leadership Special

Witt/Kieffer Senior Partner Donna Padilla has worked with countless Catholic healthcare organizations to support their leadership needs. (And she and colleagues are on site in Chicago this week for the annual Catholic Health Assembly, learning more about these needs.) Catholic hospitals and providers are dealing with the same market reforms as other organizations, and yet their challenges and goals remain unique. In the interview below,

The Healthcare Chief Strategy Officer: A Future-Focused Executive

In healthcare, high-level strategy has traditionally been the domain of the CEO, with support from the board and outside consultants. That’s no longer true in many organizations, which are introducing the Chief Strategy Officer role to the C-suite as a means of best positioning for the future.

“Sound strategy begets survival” in healthcare today, say Rachel Polhemus Witt/Kieffer and Jim Gauss. Thus, “the…



The Chief Patient Officer in the Life Sciences: Engaging Patients, Payers, and Providers

Life sciences companies are rethinking and revising R&D. To avoid wasting years on drugs and other innovations with poor or no return on investment, they are placing greater emphasis on understanding a product—and its potential for sustained market success—earlier in its lifecycle.

The key to this strategy is incorporating the “voice of the patient” during the early stages of development, says Lisa Flavin, consultant in Witt/Kieffer’s Life Sciences practice. This shift is partly…



For Healthcare CEOs, Times of Turmoil and Turnover

Healthcare CEO turnover is at an all-time high—20 percent in 2013, as compared to a historical average around 15 percent, according to the American College of Healthcare Executives (ACHE). This isn’t necessarily a bad thing, says Witt/Kieffer senior partner Donna Padilla, speaking recently to Deanna Pogorelc of MedCity News, but does suggest a general turmoil and transformation taking place across the industry.